Payment Policy
Returns, Refunds and Exchanges Policy
Shipping Policy
Privacy Policy
Accepted Methods of Payment
Credit Card (Visa,
Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Down A Country Road
12651 State Highway 33
Cashton, WI 54619
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email info@downacountryroad.com to request a refund
and we will assign you a tracking #.
2. Mail your returned
item to:
Down A
Country Road
Returns Department Tracking #
12651 State Highway 33
Cashton, WI 54619
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned if they are opened. These include food items and videos.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If a product is defective and you want to exchange, please let us know and we will send you a new item, but you may still will have to pay return shipping. This will be at our discretion depending on circumstances.
Turnaround
All orders are shipped within 48 - 72 hours Monday - Friday 8am - 5pm. Unless a product is out of stock. In that case we will notify you of delay. This occasionally can happen because our products are sourced directly from the Amish and in some cases, it may take longer, due to availability and season.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect
information that we need that is related to your order. This
includes your:
Billing Address
Shipping Address
Email
Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.